A team of dedicated and experienced accounts personnel including a Finance Manager. The accounts personnel are responsible for maintaining all of the financial records for the properties and developments we manage.
We have a team of credit controllers who assist the Property Managers in ensuring that the service charge on their development is collected and where necessary action is taken for recovery.
General Administration Support
We also employ a team of support personnel including secretarial and Property Management Assistants who support the Property Managers in their roles. Regular meetings are held with all Property Managers to discuss various issues affecting their role and to enable the Property Managers to give feedback on any particular subject matter. These meetings enable us to keep up with changes in the marketplace and ever-changing legislation, which has a direct impact on the role of Property Managers.
Dealing with Enquiries
We are passionate about great communication and we will respond to all telephone enquires within twenty-four hours and written correspondence (including email) within five working days.
Property Management System
All our staff has access to a bespoke property management system (QUBE) which enables us to properly administer all matters relating to the developments we manage. Qube is applicable to all land usages and mixed portfolio management. The accounting facilities it provides are fully compliant with RICS and the ARMA requirements. It ensures all developments are fully in line with the requirements placed on managing agents with regard to service charge accounting as defined by the Common hold and Leasehold Reform Act 2002.
Training and Development
Scanlans Property Management actively encourages the development of our own staff, in turn, helping them to achieve our aim of providing a quality service to all of our clients. We are pleased to state that 80% of our Property Managers are MIRPM Part II qualified.
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