It was clear that a lack of understanding of the legal set up of the development was leading to more and more difficulties.
In order to address this the Residents Association, across all organisations, was created and meetings conducted every 8 weeks. In addition, a detailed website was created specific to the development, the key point of operation being a map with a drop pin complaints procedure.
As well as identifying the different areas of responsibility, this enabled a clear notification process directly to our offices. www.stamford-brook.co.uk